Originally shared by Nolan Carson
Anybody had this happen before on their Motorola phone. I’m using a Droid Turbo that is about a week old. It just turned off and said the battery was dead, I couldn’t turn the phone back on without putting it on the charger. Once it came back on, it showed that the battery went from about 50% to 0%, then back after it charged long enough to turn back on. It happened again a few minutes later. And I’m thinking it happened the day before about the same time, but I didn’t think much of it and put it on the charger thinking it was just dead.
I’d recommend a factory reset, it should clear the battery stats.
Steven Broadley on the Droid Turbo Community (https://plus.google.com/u/0/101376347895759917529/posts/1nFmywGejYr) I was recommended to try clearing the cache and charging with the Turbo charger, I’m going to give that a try first before doing a factory reset. It sounds like it is a software issue more than a problem with the phone though. Thanks for the help.
I agree with software over battery issue. Good luck
James Robert Wilson thanks, I might start with Verizon since I’m still in the 2 week window. I’ll let you know, thanks.
FYI, It happened 2 more times. I swapped it out at Verizon with no questions. Thanks everyone.