Originally shared by Nolan Carson
Anybody had this happen before on their Motorola phone. I’m using a Droid Turbo that is about a week old. It just turned off and said the battery was dead, I couldn’t turn the phone back on without putting it on the charger. Once it came back on, it showed that the battery went from about 50% to 0%, then back after it charged long enough to turn back on. It happened again a few minutes later. And I’m thinking it happened the day before about the same time, but I didn’t think much of it and put it on the charger thinking it was just dead.
Did you have to do the OS and advanced calling updates or had they already been applied?
Rich Glendenning I did them OTA after setting up the phone. I also charge using a Qi charger 90% of the time if that makes a difference.
Adam May Have you heard of a reset fixing this issue before? I wouldn’t mind doing that as long as I know its not a hardware thing I should get taken care of before the return window is up.
Okay, you may just need to do a cache wipe, sounds like you have some garbage laying about with battery calibration, I use Qi myself and the battery lasts longer for me this way, contrary to most Turbo users that find the opposite is true.
Rich Glendenning I just wiped the cache we’ll see what happens.
Adam May thanks, I’ll probably try that next. I was going to try the Moto Forums, but thanks for the suggestions on Reddit and Twitter.
I’m with Rich Glendenning cache will get rid of some left over trash laying around. Which after any update a cache wipe should be performed. It just helps get any remaining code off the phone.
Thanks Ralph Wilcken I read that somewhere, I’ll give that a try too, it can’t hurt.
FYI, It happened 2 more times. I swapped it out at Verizon with no questions. Thanks everyone.